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Q: How do I know my transaction is secure?
A. At AMBInternational.com, your personal and account information is always secure. We employ the latest 128-bit encryption technology in all parts of our site which requires you to provide your personal account information. This is done to protect you from unauthorized use of the information you are sending to our server.

Q: What payment methods do you have available?
A: We gladly accept the following Payment methods :
VISA, Mastercard, American Express and Discover
Prepaid Money Orders, Cashier Checks, Wire Transfers
Approved Purchase Orders

Please make checks payable to AMB International. We are sorry, no CODs or international credit cards will be accepted.

Q: What shipping methods do you have available?
A: UPS and Federal Express.

Q: How long does it take to ship an order?
A: Usually within 24 hours of order date.

Q: What is the difference between OEM and Retail versions?
A. The retail and OEM versions usually will have the same exact product, however the retail version usually will come with bundled software, retail packaging. OEM (Original Equipment Manufacturer) versions will come with the actual product and usually the drivers, no special packaging or software. Occasionally the retail version will accompany a longer warranty.
Suggestion: Check out the manufacturer's website, to see what all is included.

Q: What does the term "bare drive" or "bare card" mean?
A. Actually it means exactly how it is described. It will come with just the bare product. No special packaging, manuals, drivers, or accessories are included. These items are purchased in bulk, and do not come with any accessories.
Suggestion: Most manufacturer websites post the drivers & documentation for your convenience.

Q: Can I check the status & tracking numbers on my order through the internet?
A: No, please contact a sales representative toll free at 1-877-262-0355

Q: How do I cancel an order?
A. Send your request, along with your order number to our customer service department at admin@ambinternational.com

All cancellations must be in writing, and please allow 24hrs notice. Any refused shipments will be subject to a service fee of $25.00 along with applicable shipping charges to cover the expenses associated with the processing and return of your product. All returned packages are subject to out 10% RESTOCKING FEE. Please refer to our disclaimer for details.

Q: What if my product is on back order?
A: If you place an order for an item that is on back order, we will ship the product as soon as it is available. If you purchased multiple items, we will ship the remainder of your order, and ship out the back order product as soon as it arrives. (You will not be charged any additional shipping charges). Also we will contact you if there are any problem with order.

Q: What is Microsoft OEM software (vs. Retail box)?

A: Microsoft OEM software is a full version (non-upgrade) which includes the CD-ROM, the Certificate of Authenticity (COA), and the product key codes. These elements are all you will need to load and run the software. The software runs exactly the same way as the full retail version. The differences between OEM and Retail are: 1.)Microsoft does not supply technical support on their OEM products, 2.)you receive an installation manual instead of a full manual with OEM and 3.)OEM does not come in a box. OEM cannot be used to upgrade from a previous version (i.e. Windows 98 or Windows 2000). However, you will be able to upgrade OEM to a future release.